Website privacy notice

The public queue accepts entries only when the live walk-in status shows it is open. Availability depends on physician schedules and clinic capacity. The form collects your full name and phone number, and asks you to acknowledge its important notices. Joining the queue is not an appointment and does not guarantee a same-day assessment.

The walk-in form does not collect date of birth, Alberta Health Care number, symptoms or reason for visit, medication history, images, or file attachments. A neutral internal reason ("Walk-in queue request") is recorded automatically for staff — it is not a free-text field you fill in.

When the walk-in queue is open and you join it, the website will assign a high-entropy ticket identifier and store it locally in your browser so you can reopen your own ticket and cancel it if needed. The identifier is sent to the clinic's hosted backend when you load or cancel your ticket, so the request can be matched to your record.

Submitted information and standard technical logs are processed by the clinic and by contracted hosting and database service providers engaged to operate and secure the service. These vendor relationships remain subject to the clinic's ongoing vendor and privacy review. This notice does not make specific security guarantees, state exact retention periods, or claim certified compliance.

When the queue is open, you may choose to enable browser notifications about your queue position from the ticket page. Notifications are optional; if you do not enable them, you can still return to the ticket page in your browser at any time to check your position.

Do not submit symptoms, diagnoses, medication lists, date of birth, Alberta Health Care numbers, images, files, or clinical history through any public form on this website or by ordinary email. The administrative email is not a secure clinical channel and is not monitored for emergencies.

The online new-patient application is available at the new-patient page. It is a single-page form that collects only the minimum information needed to review an application:

• full legal name
• phone number
• optional email address
• preferred contact method (phone or email)
• optional preferred family physician
• optional preferred days of the week
• preferred time window (morning, afternoon, evening, or any)
• required consent and privacy acknowledgements

The online application does not collect date of birth, address, Alberta Health Care number, symptoms, diagnoses, medications, medical history, images, or file attachments. Applicants must not submit medical information through the form or by email. Neither channel is monitored for emergencies. Applying does not guarantee acceptance, roster placement, a specific physician, or establish a physician-patient relationship.

Applications may also be initiated by phone at (780) 570-8797, by administrative email (to request a callback or a secure application link only), or in person during regular clinic hours.

When you submit an online application, the confirmation screen displays a reference code (for example APR-YYYY-XXXXXXXX). To ask about, correct, or withdraw an application you submitted, please call the clinic at (780) 570-8797 and quote your reference code. Please do not email application details or personal health information.

You can request an appointment online. The form collects your name, phone number, optional email address, preferred physician, preferred date and time, and the required acknowledgements. This information is used by clinic staff to review your request and contact you about an appointment.

The form does not collect symptoms, a reason for the visit, date of birth, health-card numbers, medical history, images or attachments. Do not submit medical information. A submitted request does not reserve a time or confirm an appointment. Reception will call you to confirm availability; preferred physicians, dates and times are not guaranteed.

To ask about, correct or withdraw a request, or change a confirmed appointment, call reception. The appointment form is not monitored for emergencies. For general administrative enquiries, call reception or use the administrative email.

Information submitted through the website forms is used for their stated administrative purposes: managing the walk-in queue, reviewing new-patient applications and appointment requests, and contacting you about the relevant service. Access is restricted to authorized clinic staff.

Standard server and security logs (such as IP address, request time, and error information) may be processed to operate and secure the website.

You may ask about access to, or correction of, personal information the clinic holds about you by calling the clinic. The detailed process, applicable timelines, retention and deletion practices, and the formally designated Privacy Officer remain subject to ongoing privacy work and have not been finalized. The clinic does not claim certified HIA/PIPA compliance and has not completed a formal Privacy Impact Assessment.

For questions about this notice or the website, you may contact the clinic at the details below. Please do not use these channels to send clinical information.

• Phone: (780) 570-8797
• Email: Admin@spfamilyclinic.ca

The administrative email address above is provided for correspondence about this website. It should not be treated as a designated Privacy Officer address until that role is formally confirmed.

A formal Privacy Impact Assessment, vendor review, finalized retention and deletion rules, and a formally designated Privacy Officer — aligned with the Alberta Health Information Act (HIA) and Personal Information Protection Act (PIPA) — remain outstanding and are being worked on. This notice should not be read as a claim of certified HIA/PIPA compliance.