Website terms of use

Effective July 2026 — applies to the current informational website and currently enabled online services.

This website is not for emergencies.

For a medical emergency, call 911 or go to the nearest emergency department.

This website is operated by Sherwood Park Family & Walk-In Clinic(the "Clinic") to share general information about the clinic and related operating information and online administrative services. By using this website you agree to these terms.

What this website currently offers

General information about the clinic, physicians, and services.
Online appointment requests for reception to review and confirm.
Online new-patient applications, with phone and in-person alternatives.
Walk-in information, live status and queue entry when the queue is open.

What these services do not provide

Instantly confirmed appointments or guaranteed physician availability.
Medical consultations or clinical messaging through website forms.
A general contact form or document uploads.

Visiting a page does not submit a request, application or queue entry. Follow the relevant form and check its confirmation screen after submitting. Usual walk-in hours listed on this website do not mean the queue is currently open — the live walk-in status page is the source of current availability.

No medical advice

Content on this website is general information only and is not a substitute for professional medical care, diagnosis, or treatment. No medical advice is provided through this website, and this website is not monitored for emergencies.

Walk-in queue

The queue accepts entries only when the live walk-in status shows it is open. Availability depends on clinic capacity and physician schedules.
Joining the queue is not an appointment and does not guarantee a same-day assessment.
Wait times are estimates. Patients may be seen based on physician availability and clinical priority rather than strict queue order.
You can cancel your own place in line from the ticket page in your browser at any time.

Online appointment requests

The appointment request form collects your name, phone number, optional email, preferred physician, date and time, and required acknowledgements.
Submitting a request does not reserve a time or confirm an appointment. Reception will call you to confirm availability. A preferred physician, date or time is not guaranteed.
Do not include symptoms, diagnoses, medication details, dates of birth, health-card numbers, documents or other medical information.
Call reception to correct or withdraw a request or to change or cancel a confirmed appointment. The form is not monitored for emergencies.

New-patient applications

The online new-patient application is available at /register. It collects only full legal name, phone number, optional email, preferred contact method, optional preferred family physician, optional preferred days, preferred time window, and required consent and privacy acknowledgements.
Applications may also be submitted by phone, by administrative email (to request a callback or a secure application link only), or in person during regular clinic hours.
Do not submit symptoms, diagnoses, medications, Alberta Health Care numbers, dates of birth, identification, documents, images, or any other personal health information through the online application, the website, or ordinary email.
To request correction or withdrawal of an application you submitted, call the clinic at (780) 570-8797 and quote your application reference code (e.g. APR-YYYY-XXXXXXXX).
Submitting an application does not guarantee acceptance, roster placement, a specific physician, a preferred day or time, or an appointment, and does not establish a physician-patient relationship.
The clinic has not published a certified HIA/PIPA compliance statement or a completed Privacy Impact Assessment; policies, retention, and vendor review remain subject to ongoing privacy work.

Privacy and local ticket storage

When the public walk-in queue is opened and you join it, the website assigns a high-entropy ticket identifier and stores it locally in your browser. That identifier is sent to the clinic's hosted backend when you load or cancel your ticket. Submitted information and standard technical logs are processed by the clinic and by its contracted hosting and database service providers to operate and secure the service. See the website privacy notice for details.

Lawful use

You agree not to misuse the website, interfere with its operation, or attempt to access areas you are not authorized to use. The Clinic may modify or discontinue features at any time without notice.

Limitation of liability

To the maximum extent permitted by law, the Clinic is not liable for any damages arising from your use of this website. The website is provided on an "as is" basis without warranties of any kind.